Cancellation Policy

Cancelling/Rescheduling an Appointment:

• Appointments must be cancelled or rescheduled 72 hours prior to your appointment (by 9:00am three days before your appointment).

• Any appointments cancelled after this time frame will result in you forfeiting the entire cost of your appointment.

• Your appointment fee(s) will be repurposed as a donation to Fix'N Wag'N.

  • A donation receipt can be provided upon request.

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​​TNR Reschedules:

• There is no fee for rescheduling your appointment, we just ask that you give us as much notice as possible so we can fill your appointment slot.​

  • ​​You MUST cancel by 9am the day of your scheduled appointment.

  • No refunds will be given; only a credit for the balance paid.

    • The credit MUST be used within 3 months of the original appointment date.​

  • You can only reschedule a TNR spot up to 3 times before your booking fee is forfeited as a donation.

    • A donation receipt is available upon request.​

  • In order to qualify for this policy, your cat must be receiving an ear-tip and be presented in a humane trap/transfer cage.

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Account Credits/TNR Credits

• You have up to 2 months to use your original booking fee/credit before it's repurposed as a donation to Fix'N Wag'N.​

  • A donation receipt can be provided upon request.​

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No-Shows

• Failure to show up for your appointment without contacting us will result in you forfeiting the entire cost of your appointment.​

  • You also risk being banned from scheduling in the future.​

• Your appointment fee(s) will be repurposed as a donation to Fix'N Wag'N.

  • A donation receipt can be provided upon request.​

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Appointments/Booking Fees

• You must call our office to schedule the appointment.

• The voucher MUST be under your name in order to schedule.

• No booking fee is required to schedule.

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Cancelling/Rescheduling an Appointment:

• Appointments must be cancelled or rescheduled 72 hours prior to your appointment (by 9:00am three days before your appointment).

• Failure to reschedule or show up for your appointment without contact will result in you not being permitted to schedule anymore.

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Cancelling/Rescheduling an Appointment:

• Appointments must be cancelled or rescheduled 24 hours prior to your appointment.

  • ​​You MUST cancel by 9am the day before your scheduled appointment.​

• Any appointments cancelled after this time frame will result in you forfeiting the entire cost of your appointment.

  • Your appointment fee(s) will be repurposed as a donation to Fix'N Wag'N.

  • A donation receipt can be provided upon request.

​

Account Credits

• You have up to 2 months to use your original booking fee/credit before it's repurposed as a donation to Fix'N Wag'N.​

  • A donation receipt can be provided upon request.​

​

No-Shows

• Failure to show up for your appointment without contacting us will result in you forfeiting the entire cost of your appointment.​

  • You also risk being banned from scheduling in the future.​

• Your appointment fee(s) will be repurposed as a donation to Fix'N Wag'N.

  • A donation receipt can be provided upon request.​

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Cancelling/Rescheduling an Appointment:

• Due to the nature of these events, if you are receiving a discounted rate for a spay/neuter due to a promotional event, we are unable to offer refunds for cancellations or no-shows.

• Rescheduling is not an option at the original rate.

• If you need to cancel your appointment, your appointment fee(s) will be repurposed as a donation to Fix'N Wag'N.

  • A donation receipt can be provided upon request.​